ITIL FOUNDATION V4
The ITIL Foundation v4 course introduces learners to the key concepts, principles, and practices of IT Service Management (ITSM) using the ITIL framework. The certification is managed by AXELOS and provides a modern, flexible approach to delivering value through IT-enabled services. The course focuses on the ITIL Service Value System (SVS), guiding principles, service management practices, and continual improvement. ITIL v4 aligns IT services with business needs while integrating modern practices such as Agile, DevOps, Lean, cloud computing, and digital transformation. Successful completion prepares participants for the ITIL Foundation v4 certification examination and roles that require effective IT service delivery and management. Course Objectives By the end of this course, learners will be able to: Understand the purpose and value of IT Service Management Explain key ITIL v4 concepts and terminology Describe the ITIL Service Value System (SVS) Apply ITIL guiding principles to real-world scenarios Understand ITIL management practices and service value chain activities Support continual improvement initiatives Prepare for the ITIL Foundation v4 certification exam
Course Curriculum
1
- What is IT Service Management (ITSM)?
- Value of ITIL to organizations and individuals
- Key concepts and definitions
- ITIL v4 evolution and modern relevance
2
- Components of the Service Value System
- Opportunity, demand, and value
- Governance and continual improvement
- Value streams and service relationships
3
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
4
- Plan
- Improve
- Engage
- Design and Transition
- Obtain/Build
- Deliver and Support
5
- Purpose of management practices
- General management practices
- Service management practices
- Technical management practices
6
- Incident Management
- Problem Management
- Change Enablement
- Service Request Management
- Service Level Management
- Continual Improvement
7
- Continual improvement model
- Measurement and metrics
- Improvement planning and execution
- Embedding a culture of improvement
8
- ITIL alignment with Agile and DevOps
- Lean principles and value streams
- Supporting cloud and digital services
- Modern service management approaches
9
- Review of ITIL Foundation v4 syllabus
- Sample questions and exam techniques
- Certification exam strategy
10
- IT professionals at all levels
- IT service desk and support staff
- IT managers and supervisors
- Project managers and business analysts
- Professionals preparing for ITIL Foundation v4 certification
11
- No formal prerequisites
- Basic understanding of IT services is beneficial
12
- Assessment Methods
- Quizzes and knowledge checks
- Case study discussions
- Mock certification examinations
- Final assessment aligned with ITIL Foundation v4 exam
13
- Instructor-led training
- Interactive discussions and case studies
- Practical ITSM scenarios and exercises
14
- This course prepares participants for the ITIL Foundation v4 certification exam
15
- Comprehensive training materials
- Practice exam questions
- Certificate of course completion
This course includes
- 15+ Activity Modules
- 40 hours + lessons
- Lifetime access
- Certificate of completion
- Available on desktop and mobile
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