CISCO CERTIFIED TECHNICIAN (CCT) - COLLABORATION

The Cisco Certified Technician (CCT) - Collaboration course prepares learners with the foundational knowledge and hands-on skills required to support, maintain, and troubleshoot Cisco collaboration and unified communications solutions. The certification is offered by Cisco Systems and is designed for technicians working in environments that rely on voice, video, and collaboration technologies.

The course focuses on identifying, configuring, monitoring, and troubleshooting Cisco collaboration endpoints and systems, including IP phones, video conferencing devices, and basic collaboration infrastructure. Learners gain practical experience supporting enterprise collaboration environments and are prepared for the CCT Collaboration certification examination and entry-level collaboration support roles.

Course Objectives

By the end of this course, learners will be able to:

• Understand the fundamentals of collaboration and unified communications

• Identify Cisco collaboration devices and components

• Perform basic configuration and maintenance of collaboration endpoints

• Troubleshoot common voice and video issues

• Monitor collaboration system performance and connectivity

• Support users in enterprise collaboration environments

• Follow best practices for collaboration system support